Steps to take if your elevator stops working

While getting stuck inside an lift/elevator rarely happens, we’ve put together some tips on what to do if the situation occurs. Elevators can stop, for example, when there are power outages, when passengers misuse equipment or when the elevator has a fault.

If the elevator has stopped, it is important to follow these steps:

Step-1

Remain calm and do not attempt to leave the cab without first being cleared to do so by a certified technician or the Fire Department.

Step-2

To request assistance, use the elevator’s emergency button, intercom or phone.

Step-3

Keep your distance from the door at all times and do not try to force the doors open.

Step-4   

Remember that the elevator has air circulation openings, so there will be no limit on available air inside the cab.

Step-5   

Wait for qualified assistance to arrive. Only a qualified technician or the Fire Department should perform a rescue, if one is deemed necessary.

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